Frequently Asked Questions

Questions

Answers

  1. What are my payment options?: We offer a secure online payment option (Visa, Mastercard, Amex), Over the phone Payment (CC Information entered into an Secured Online Payment Terminal) & wire/bank transfer. We no longer accept Bitcoin. Once the Bitcoin value stabilizes we will at that time consider accepting it again.
  2. Is my order Secure?: Our online payment system is fully secured by 128 bit SSL Encryption. You can verify this by clicking the little green padlock in your web browsers address bar. Our 128 bit SSL Encryption is fully verified and recognized by all major web browsing software.
  3. Where are you located?: We are located in the United States which means No More International Shipments, and No More Calling Banks to approve International Purchases.
  4. I’m in New York or Illinois but cannot place an Order, why?:  Well due to a few Bad Apples, we cannot take New York and/or Illinois payments online at this time. If you would like to make a payment for your order please use our Direct Payment option to complete your purchase or you may contact us at [email protected] for more options to pay.
  5. Help, I’m having a problem placing an order?: Go to the product page of the Item you would like to purchase, Click the Add to Cart Button, Then click the shopping cart button in the top right hand of the page. Follow the instructions in the shopping cart to complete your purchase. If you are having a problem using our Secure Online Shopping Cart, or you just do not like ordering from website, you can contact us by email at [email protected], and we will help you complete your order.
  6. How and when will my Order be Shipped?: Your order is shipped by USPS mail only. You will receive a tracking number once your order is shipped. All orders will ship with in 24 – 48 Business Hours (M – F), not including Holidays, and scheduled down times. (You will know if your delivery will be delayed before you purchase)
  7. I did not receive a confirmation for my order!?: Please check your spam folder of your Email Inbox, if you do not find it in there and you are sure that your Order went through please email us at [email protected]. We will respond to you within 24 Business Hours.
  8. I did not receive my tracking number for my order!?:Please check your spam folder of your Email inbox, otherwise if 48 Business Hours have passed since you ordered and you still have not received your tracking number, please email us from our contact page, with the email address you used for your order and what your ordered and we will get back to your within 24 Business Hours.
  9. I did not receive my Order, what should I do?:If you have not received your Order please check your tracking number. If you have not received your order and the tracking number reflects this after 7 Days from being receiving your tracking number, please contact us at [email protected] and we will contact your back with in 24 Business Hours. We will get you a new package out immediately. Please understand if such circumstances arise we may not be able to provide everything from the initial order. If this is the case we will offer either a Refund of the missing products, Store Credit, or a Replacement strain of the same value.
  10. How can I Contact you about my order?:If you have order questions please contact us at [email protected].
  11. Do you accept Returns?:All SALES are FINAL. We do not accept returns, refunds, or exchanges for any reason what so ever. However if you are unhappy with your order for some reason please notify us immediately about your concerns so we can ensure you are completely satisfied with your shopping experience here at The Canna Genetics Bank.
  12. What do you do with my information?:We do not store any credit card information on our systems. During the payment process of your order your Credit Card information is securely transmitted to our payment processor and is never stored or cached in our systems. Any personal information such as but not limited to Name, Address, Phone, Email, is your property not ours. We do not share this information with anyone under any circumstances, including Law Enforcement. If you have signed up on our Mailing List you may receive a Monthly News Letter or Promotion from us Directly. If you have only registered and/or purchased products from us, you will only receive correspondence directly from our system regarding either your Account, or Orders.
  13. Can I have personal information removed from your systems?:Yes you may have your personal information removed from our systems. Please contact us at [email protected] with your email address your have registered with our system. Any orders placed with us will be saved in a hard copy archive, and personal information blacked out.

 

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