How Can We Help?
Why am I not Receiving Order Updates, Tracking Information or Newsletter Communications?
If you are not receiving Emails from us when you place an Order, like your initial Receipt, Tracking Information or Newsletter Communications, there could be a few reasons for this.
- Please check the email address you are using for your account and in your orders. Your login email address may be different then the email you are using for order notifications.
- Please Check your SPAM Folder. While our emails do not Usually go to SPAM if we haven’t Emailed you before it’s a good possibility they end up there if you do not see them in your inbox.
- Your Email Provider could have put a temporary block on Our system. Please notify us and we will check on the problem.